Archive for June, 2009

Newton Knows – Your Drain Line Inside and Out

The Case for Video Camera Inspection

The compelling question here is; “why would anyone desire to look inside their pipes? “ It doesn’t seem to be a very delightful prospect for any type of pipe one might envision. We are not speaking of vocal chords here, but the pipes under the ground and the drains that move your waste water, hopefully to the desired location. Video inspection of your drains and sewer provides a “real time” view of your underground sewer lines and other piping to help determine their condition from the inside. At Newton Plumbing, we use a video camera to do just that.  Our video camera is, essentially, a flexible rod that has a specially designed, high-resolution video camera on its tip. The rod is then inserted into the drain or sewer pipe in question to be inspected.  As the rod is pushed through the pipe, the waterproof camera takes a picture of its progress and ultimately produces important findings for you to see with your own eyes. Video images are transmitted to the camera screen and may be saved to videotape for a reviewable record.

The video inspection process is extremely helpful to identify damage and obstructions that limit proper flow that create sewage or drain backups. Later, a drain camera can be used to verify that certain obstructions have been removed and that the lines are now clean. It’s impossible to accurately determine the condition of a line without the use of the in-line camera. For Example: The Video camera inspection will assist in pinpointing the various conditions listed below:

Roots obstructing a pipe – a common occurrence: tree or shrub roots have invaded    the sewer line, preventing normal cleaning and/or have damaged the line.

Foreign Object /Grease – that blocks or restricts the proper flow and/or cleaning of the line.

Broken Pipe – causing cracked or collapsed pipe, requiring repair or replacement.

Corrosion – when a pipe has deteriorated and/or broken, causing the collapse of a  pipeline and/or restricting its flow.

Leaking joints – the seals between pipes have broken, allowing water to escape into the area surrounding the pipe.

Misaligned Pipe – sewer pipes that have become misaligned because of shifting soil and/or settling of the ground

Substandard Pipe – existing pipes are constructed of lesser grade pipe material that may have deteriorated or corroded.

Bellied pipe – a pipe has sunk, usually due to high water table effecting ground or soil conditions. This condition usually creates a bulge that may collect waste and/or paper.

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Keeping the Promise:

Our goal is to solve a customer’s problem promptly and efficiently and be invited back  “No tricks or legal loopholes. Just timely service at the advertised price” When someone with a plumbing problem calls a plumber the first thing that they want to know is if the problem is fixable and how soon can it be fixed.

If the customer has a clogged drain, for example, the problem has to be rectified as soon as possible. At Newton Plumbing we understand that fact, and for over 60 years we have always endeavored to fix the customer’s plumbing challenge  as soon as humanly possible.

A Newton customer can expect our Technician to show up in a clean, pressed uniform with a friendly attitude prepared to clear the drain stoppage as it has been described over the telephone to one of Newton’s experienced Customer Service Dispatch Specialists.

“At Newton Plumbing, our goal is to solve the customer’s problem promptly and efficiently”  For example, when a customer responds to our Special Tub or  Shower Drain Cleaning Offer and their circumstances qualifies specifically for that offer, the drain will be cleaned and there will never be an extra charge….period!!!

At times a drain problem might be greater than simply “snaking the drain” After the Tech has made every effort possible to clear a stoppage with the conventional equipment and it is evident that there is clearly a bigger or more complex problem, he will inform the customer of the situation. At that time, the Tech will explain the situation in a clear and concise manner and advise this customer as to the options available to them at this particular point.

The Newton Plumbing Tech will advise the customer of the price before he starts any activity beyond the original customer requested job specifications. He will not continue further until he has the customer’s express permission to proceed.

The Newton Plunbing Tech assigned to assist  the customer will use “state of the art” plumbing equipment to alleviate the drain stoppage to clear the drain and be on his way. Our customer pays the advertised promotional price.  When a prospective customer accesses our website, www.newtonplumbing.com , in addition to the $59.00 Tub or Shower Drain Cleaning Offer he/she will find many other promotional offer coupons:

• TANKLESS WATER HEATER • TRADITIONAL WATER HEATER REPLACEMENT & INSTALLATION • MAINLINE DRAIN CLEANING • GARBAGE DISPOSALS •KITCHEN FAUCET  & SHOWER LEAK REPAIRS INSTALLATION • HOME PLUMBING INSTALLATION.

FEEL FREE TO CALL US AT 310-839-1131

(It’s the same phone # we’ve had for over 60 years!)

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