Keeping the Promise:

Our goal is to solve a customer’s problem promptly and efficiently and be invited back  “No tricks or legal loopholes. Just timely service at the advertised price” When someone with a plumbing problem calls a plumber the first thing that they want to know is if the problem is fixable and how soon can it be fixed.

If the customer has a clogged drain, for example, the problem has to be rectified as soon as possible. At Newton Plumbing we understand that fact, and for over 60 years we have always endeavored to fix the customer’s plumbing challenge  as soon as humanly possible.

A Newton customer can expect our Technician to show up in a clean, pressed uniform with a friendly attitude prepared to clear the drain stoppage as it has been described over the telephone to one of Newton’s experienced Customer Service Dispatch Specialists.

“At Newton Plumbing, our goal is to solve the customer’s problem promptly and efficiently”  For example, when a customer responds to our Special Tub or  Shower Drain Cleaning Offer and their circumstances qualifies specifically for that offer, the drain will be cleaned and there will never be an extra charge….period!!!

At times a drain problem might be greater than simply “snaking the drain” After the Tech has made every effort possible to clear a stoppage with the conventional equipment and it is evident that there is clearly a bigger or more complex problem, he will inform the customer of the situation. At that time, the Tech will explain the situation in a clear and concise manner and advise this customer as to the options available to them at this particular point.

The Newton Plumbing Tech will advise the customer of the price before he starts any activity beyond the original customer requested job specifications. He will not continue further until he has the customer’s express permission to proceed.

The Newton Plunbing Tech assigned to assist  the customer will use “state of the art” plumbing equipment to alleviate the drain stoppage to clear the drain and be on his way. Our customer pays the advertised promotional price.  When a prospective customer accesses our website, www.newtonplumbing.com , in addition to the $59.00 Tub or Shower Drain Cleaning Offer he/she will find many other promotional offer coupons:

• TANKLESS WATER HEATER • TRADITIONAL WATER HEATER REPLACEMENT & INSTALLATION • MAINLINE DRAIN CLEANING • GARBAGE DISPOSALS •KITCHEN FAUCET  & SHOWER LEAK REPAIRS INSTALLATION • HOME PLUMBING INSTALLATION.

FEEL FREE TO CALL US AT 310-839-1131

(It’s the same phone # we’ve had for over 60 years!)

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